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Smartwatch won't connect via bluetooth anymore

My mom tries to pair her smart watch and her phone. But every time she enters the correct validation code in her phone, the watch denies the .

- her watch is a Suunto Peak 9 Pro
- Smart phone is some Shift Phone 5 on Android <edit>8</edit>
- watch and phone have been factory reset
- app has been reinstalled
- watch to the latest firmware
- phone bt cache and data have been deleted
- phone network data has been reset
- the watch *can* connect to another phone
- her phone *can* connect to other bt devices

Any suggestions? What are we missing?
@android

Bifurkatus 🎭

@Kanzar Thanks for your advice. I know this link already, but we will try connecting via app once more.